Shipping Policy
A legal disclaimer
Effective Date: 5/25/2025​
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Thank you for shopping with Kudu Candles! We’re committed to delivering your order quickly and safely. This Shipping Policy outlines how we handle processing, shipping, and delivery.
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1. Order Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Orders are not processed or shipped on weekends or public holidays.
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2. Domestic Shipping
We currently ship within the United States.
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Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
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Shipping Method Estimated Delivery Time Cost
Standard 3–7 business days calculated at checkout
Expedited 2–3 business days calculated at checkout
Express 1–2 business days calculated at checkout
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Delivery times are estimates and may vary depending on location, weather, and carrier delays.
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3. International Shipping
We offer international shipping to select countries. If your country is not listed at checkout, please contact us at contact@kuducandles.com.
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Customs, Duties, and Taxes:
Kudu Candles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
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5. Shipping Delays
We are not liable for delays caused by shipping carriers, weather conditions, or incorrect addresses provided by the customer. If your order is significantly delayed, we will do our best to assist.
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6. Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. If your package is lost in transit, reach out to us—we’ll work with the carrier to resolve the issue.
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7. Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you realize a mistake, contact us immediately at contact@kuducandles.com —we’ll do our best to update it if the order hasn’t shipped yet.
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8. Contact Us
If you have any questions or concerns about your shipment, please don’t hesitate to contact us at contact@kuducandles.com.